{"xsrfToken":"25e7692845aee338d04e143bdb6343ee84811d2a_lout","branding":{"id":"2","key":"ms","name":"Member Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e8a0170c-da0f-4669-bc68-6006fbae388e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzVmYWFmMi1hYTkwLTQ4ZmUtYjllOS0xODQzZjAzODM5OWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4YTAxNzBjLWRhMGYtNDY2OS1iYzY4LTYwMDZmYmFlMzg4ZSI6WyJyZWFkIl19LCJleHAiOjE3MTYyOTc3ODEsIm5iZiI6MTcxNjI5NzE4MX0.Nh1rAgnt4AYD5EE9DJEoLmycY-8hec6rWBTD0J__2u4&client=3c5faaf2-aa90-48fe-b9e9-1843f038399f&mode=fit","logoId":"e8a0170c-da0f-4669-bc68-6006fbae388e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Student Edge Support Centre","sharedPortalName":"Student Edge Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Student Edge Support Centre","sharedPortalName":"Student Edge Support","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/86b91780-5d9b-4a0f-834f-c9a4e5d36435/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzVmYWFmMi1hYTkwLTQ4ZmUtYjllOS0xODQzZjAzODM5OWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2YjkxNzgwLTVkOWItNGEwZi04MzRmLWM5YTRlNWQzNjQzNSI6WyJyZWFkIl19LCJleHAiOjE3MTYyOTc3ODEsIm5iZiI6MTcxNjI5NzE4MX0.-Ka4jgBXkyy4p5RYJDk8gk6rj4QZfs4PzZH4TL1YA3E&client=3c5faaf2-aa90-48fe-b9e9-1843f038399f&height=300&mode=fit","bannerMediaApiFileId":"86b91780-5d9b-4a0f-834f-c9a4e5d36435","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"ms","projectId":11207,"serviceDeskId":2,"name":"Member Support","description":"<p>Welcome to Student Edge Support Centre! Have a look through the information below. If it doesn't answer your questions, you can raise a support request.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"22","name":"Delete my account","descriptionHtml":"","callToAction":"Delete my account","introHtml":"<p>Request to have your Student Edge account deleted.</p>","icon":13827,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13827","groups":[5],"key":""},{"id":"18","name":"Follow up on missing credits","descriptionHtml":"","callToAction":"Follow up on missing credits","introHtml":"<p>Credits don't get awarded until a survey has closed. If they're any longer than a week or two, get in touch.</p>","icon":13814,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13814","groups":[6],"key":""},{"id":"24","name":"Follow up on missing gift cards","descriptionHtml":"","callToAction":"Follow up on missing gift cards","introHtml":"<p>Gift cards can take 10 days to arrive. If they're any longer, get in touch.</p>","icon":13814,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13814","groups":[6],"key":""},{"id":"25","name":"Follow up on missing PayPal payments","descriptionHtml":"","callToAction":"Follow up on missing PayPal payments","introHtml":"<p>PayPal payments can take 10 days to come through. If they're any longer, get in touch.</p>","icon":13814,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13814","groups":[6],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13800,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13800","groups":[3],"key":""},{"id":"19","name":"Question about a specific competition","descriptionHtml":"","callToAction":"Question about a specific competition","introHtml":"<p>Questions about entering or winning Student Edge competitions.</p>","icon":13532,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13532","groups":[4],"key":""},{"id":"20","name":"Question about a specific deal","descriptionHtml":"","callToAction":"Question about a specific deal","introHtml":"<p>Question about accessing or redeeming a specific Student Edge deal.</p>","icon":13818,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13818","groups":[8],"key":""},{"id":"23","name":"Report a broken survey","descriptionHtml":"","callToAction":"Report a broken survey","introHtml":"<p>Did something go wrong with the survey you were doing? Let us know and we'll investigate.</p>","icon":13810,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13810","groups":[6],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13810,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13810","groups":[3],"key":""},{"id":"21","name":"Request a forum thread be deleted","descriptionHtml":"","callToAction":"Request a forum thread be deleted","introHtml":"<p>Request to have one of your comments or forum threads deleted from the website.</p>","icon":13825,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13825","groups":[7],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13845,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13845","groups":[3],"key":""},{"id":"17","name":"Update my details","descriptionHtml":"","callToAction":"Update my details","introHtml":"<p>Request to have the details on your account updated.</p>","icon":13827,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13827","groups":[5],"key":""},{"id":"37","name":"Business-related","descriptionHtml":"","callToAction":"Business-related","introHtml":"<p>All business / corporate emails</p>","icon":13815,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13815","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13826,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13826","groups":[],"key":""},{"id":"34","name":"Other Surveys","descriptionHtml":"","callToAction":"Other Surveys","introHtml":"<p>'Emailed requests' and 'General Questions' containing \"survey\" will end up here</p>","icon":13814,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13814","groups":[],"key":""},{"id":"35","name":"Test - Out of office replies","descriptionHtml":"","callToAction":"Test - Out of office replies","introHtml":"<p>Where we sort all the automated out of office replies.</p>","icon":13840,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13840","groups":[],"key":""},{"id":"36","name":"Test - Spam","descriptionHtml":"","callToAction":"Test - Spam","introHtml":"<p>Where we sort all the spam.</p>","icon":13840,"iconUrl":"https://studentedge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13840","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"},{"id":4,"name":"Competitions"},{"id":5,"name":"Account / Membership"},{"id":6,"name":"Surveys"},{"id":7,"name":"Forums"},{"id":8,"name":"Deals"}],"orderMapping":{"5":[22,17],"4":[19],"8":[20],"7":[21],"3":[14,15,12],"6":[25,24,18,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5b7d3490-81c2-3eb3-97c4-844234e5ab95","appLinkName":"System Confluence","appLinkUrl":"https://studentedge.atlassian.net/wiki","spaceKey":"MS","spaceName":"Member Support","spaceUrl":"https://studentedge.atlassian.net/wiki/spaces/MS","isServer":false},"labels":[],"projectKey":"MS","serviceDeskId":2,"kbLinkDomainURLs":["https://studentedge.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzVmYWFmMi1hYTkwLTQ4ZmUtYjllOS0xODQzZjAzODM5OWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMjA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTYyOTgzODAsIm5iZiI6MTcxNjI5NzE4MH0.lhwUMZCjDTvcArw1IWYkdyTUc_IbWSNdGs-3G7U22wM","targetCollection":"upload-project-11207","endpointUrl":"https://api.media.atlassian.com","clientId":"3c5faaf2-aa90-48fe-b9e9-1843f038399f","tokenDurationInMins":20}},"kbPage":{"id":870973600,"title":"How do I delete my Student Edge membership?","url":"https://studentedge.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/870973600","space":{"key":"MS","name":"Member Support","id":851902604},"serviceDeskIds":[2],"appLinkId":"5b7d3490-81c2-3eb3-97c4-844234e5ab95","idInString":"870973600","projects":[{"projectId":11207,"serviceDeskId":2,"portalId":2}]}}